Contact us without the app
Email exploreitlive@to-learn.it, or alternatively office@to-learn.it, with the subject “Explore It Live – deletion request”. You do not need an installed app or website account. This is an email request route, not an instant self-service deletion tool.
Only necessary information
Say whether your request concerns an email enquiry, development profile or specific data. If known, provide the app UID or login address linked to the account. For an anonymous profile without these details, we will help clarify a proportionate way to identify the relevant data. A nickname alone does not prove account ownership. Never send passwords, access tokens, private keys or complete purchase receipts.
Checking and handling the request
We check which data belong to you and erase or restrict them as required by applicable law. Only if there are reasonable doubts will we request necessary, proportionate additional identity information. We normally reply within one month and explain any necessary extension or justified exception. Sending a request is not confirmation that deletion is complete.
Data that may be covered
For an existing app profile, we check identifiable account/profile data, interests, stored memories and tour/question data. The categories present depend on the features used. Data held only on your device may require a separate local deletion step. An email cannot remotely erase every device or provider copy.
Necessary exceptions
Legally required financial records and necessary, limited evidence for legal claims or secure handling of deletion may be retained separately for those purposes. We explain the affected data and reasons. You do not have to spend credit before requesting account deletion. Refunds and accounting are separate matters; statutory rights remain unaffected.